Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at chapohstore@outlook.com. Please note that returns will need to be sent to the following address:
PO BOX 48102, St-Albert, RPO Landing, AB, T8N 5V9
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at chapohstore@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chapohstore@outlook.com.
At CHAP-OH, customer satisfaction is our priority. Please read our return policy carefully:
Damaged Products
• If you receive a product that is damaged, please contact us within 30 days of the delivery date.
• To initiate a return for a damaged product, provide proof of purchase and photos of the damage.
Return Process
• Approved returns for damaged products must be sent back to us in their original condition and tags still on (when applicable).
• Once we receive and inspect the returned item, we will issue a refund or replacement as agreed.
Non-Refundable Items
• Products that are not damaged are non-refundable.
Contact Us
Trade name: CHAP-OH
Alberta Registration Number: TN26544718
Business number: 706079159
Phone number: +1 780-893-9314
Email: chapohstore@outlook.com
Address: PO BOX 48102, RPO village landing, St. Albert AB T8N 5V9, Canada
Business hours: 8 AM- 10 PM, (Mon-Sun), (GMT-07:00) Mountain Standard Time (Cambridge Bay)
Thank you for choosing CHAP-OH!