Payment Policy

Effective Date: February 19, 2025

At CHAP-OH, we strive to offer our customers a transparent and secure shopping experience. This Payment Policy outlines our practices related to payment processing for all products and services purchased on our website. We encourage you to review it thoroughly.

1. Accepted Payment Methods

To provide flexibility and convenience, we accept a variety of payment methods, including:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• JCB

2. Payment Process

Checkout Steps:

1. Add your desired products to the cart.
2. Click on the cart icon and proceed to checkout.
3. Enter shipping information and select a shipping method.
4. Choose your preferred payment method from the options available.
5. Enter your payment details in the secure form.
6. Review your order summary and confirm your purchase.

Upon order submission, you will receive an email confirmation detailing your order. If there are any issues with processing your payment, we will notify you as soon as possible.

Shipping Carriers

• Canada: Most orders will be shipped via Canada Post and Purolator.

• United States: Orders will typically be shipped via Canada Post. For larger or time-sensitive orders, UPS may be used.

• European Union: Orders will be shipped through Canada Post to ensure a smooth shipping and transition into the country of destination.

Shipping Times

• Shipping times will vary depending on your location. Most orders are processed and shipped within 1-3 business days (Mon-Sun).

Canada can expect their shipment within 3-9 business days (Mon-Sun).

The USA can expect their shipment within 4-8 business days (Mon-Sun).

The European Union can expect 6-10 business days (Mon-Sun).

4. Order Confirmation and Invoice

After a successful payment transaction, you will receive an Order Confirmation email. This email will contain:

• Order Number
• Summary of items purchased
• Total amount charged
• Shipping details

This confirmation serves as your official receipt. Please keep it for your records.

5. Payment Security

We prioritize your security. CHAP-OH uses industry-standard SSL (Secure Socket Layer) technology to encrypt sensitive information during transactions. Our payment processing partners comply with PCI-DSS (Payment Card Industry Data Security Standard) to ensure the highest level of security for your data.

6. Payment Authorization

By submitting your payment information, you authorize CHAP-OH to charge the specified payment method for your total purchase amount. In the rare event that your payment method cannot be authorized, we will notify you via email and your order may be canceled or put on hold until the payment is resolved.

7. Refund and Cancellation Policy

• Cancellations: If you wish to cancel your order after payment has been processed, please contact us at  chapohstore@outlook.com within 12 hours of placing your order. Refunds will be processed according to the method of payment used.
• Refunds: Please refer to our Refund Policy (https://www.chapoh.store/policies/refund-policy), which outlines eligibility for refunds, processing times, and related procedures. Refunds can take 10 business days (Mon-Sun) to reflect on your account depending on your bank's processing times.

8. Changes to Payment Information

You can manage your payment methods through your CHAP-OH account. If you need to update your payment information, please follow these steps:

1. Log in to your account.
2. Navigate to "Account Settings" or "Payment Methods.”
3. Add, update, or remove your payment information as necessary.
4. Save changes to ensure your new information is processed for future transactions.

9. Fraud Prevention

To protect our customers and prevent fraudulent activities, CHAP-OH reserves the right to conduct verification checks on payments. We may reach out for additional information or confirmation for certain transactions deemed high-risk.

10. Contact Information

If you have questions or concerns regarding your order or this Payment Policy, please do not hesitate to reach out to our customer service team. We are here to help!

Business address:

Trade name: CHAP-OH

Alberta Registration Number: TN26544718

Business number: 706079159

Phone number: +1 780-893-9314

Email: chapohstore@outlook.com

Address: PO BOX 48102, RPO village landing, St. Albert AB T8N 5V9, Canada

Business hours: 8 AM- 10 PM, (Mon-Sun), (GMT-07:00) Mountain Standard Time (Cambridge Bay)

Thank you for choosing CHAP-OH. We look forward to providing you with exceptional service. We appreciate your business and are committed to providing you with the best service possible.